Welcome to Hertz Iceland’s Lost and Found page. We know that sometimes, amidst the excitement of exploring Iceland’s stunning landscapes, it’s easy to forget a few things behind. Whether it’s a camera capturing your memories, a cozy sweater for the chilly evenings, or even your favorite sunglasses to enjoy the bright Icelandic summer, losing something can put a damper on your adventure. But don’t worry – we’re here to help.
Lost Something? We’re on a Mission to Help!
If you’ve realized that something of yours isn’t where it should be, and you suspect it might have been left in your Hertz rental car, you’re in the right place. We understand how important these items can be, and we’re committed to doing our best to reunite you with your lost belongings.
How Does It Work?
Step 1: Don’t Panic
First things first, take a deep breath. We handle a wide variety of lost and found inquiries regularly and have a good track record of finding and returning lost items.
Step 2: Fill Out the Form
To get started, all you need to do is fill out our simple lost and found form. It’s straightforward and only takes a few minutes. The form asks for basic information like your rental agreement number, the type of item you’ve lost, and any distinctive features that might help us identify it. The more details you can provide, the better our chances of finding your item.
Step 3: Sit Tight and Let Us Work Our Magic
Once you’ve submitted the form, our dedicated team will start the search for your lost item. We’ll check the vehicle you rented, our lost and found storage, and with our cleaning teams. If we find something that matches your description, we’ll reach out to you to confirm and arrange for its return.
Step 4: Reunification
When your item is found, we’ll contact you to discuss the best way to get it back to you. Whether you’re still in Iceland or have already flown home, we’ll do our best to make the return as smooth and hassle-free as possible.
Please note: We only work with the Iceland post office (posturinn.is ) for the shipment service; the charges would be the shipping cost, plus an EXTRA service fee of 11,000 ISK per parcel.
A Few Things to Remember
- Promptness is Key: The sooner you report your lost item, the higher the chances we can find it. As cars are rented out to other customers, items can be misplaced or harder to retrieve over time.
- Accuracy Helps: Providing accurate and detailed information about your lost item significantly increases the chances of recovery.
- Patience is Appreciated: While we strive to locate and return lost items as quickly as possible, some searches may take longer than others. We appreciate your patience and understanding during this process.
We’re Here to Help
At Hertz Iceland, we’re more than just a car rental company; we’re your travel partners in Iceland. Losing an item can be stressful, but we’re here to assist in every way we can. Our lost and found service is part of our commitment to ensuring you have a wonderful experience in Iceland, from start to finish.
Should you have any questions or need further assistance, please don’t hesitate to contact us. We’re here to make your Icelandic adventure as enjoyable and worry-free as possible. Thank you for choosing Hertz Iceland.
